FAQ's

Are your products cruelty-free? Absolutely! We never test on animals, and our products are made without any animal-derived ingredients.
What materials do you use? We prioritize sustainable, recycled, and non-toxic materials whenever possible. You can find specific information on each product page.
What is your return policy? We offer a 30 day return policy for all products. If you're not completely satisfied, we'll gladly provide a full refund or exchange.
How can I contact customer support? You can reach our friendly customer support team through info@awakeninnovations.com. We typically respond within 24 hours on weekdays.

What makes your products different from other pet brands? Our products are designed with a focus on innovation, sustainability, and animal welfare. We prioritize durable materials, eco-friendly practices, and cruelty-free manufacturing.
Are your products safe for my pet? Yes, all our products undergo rigorous testing to ensure they are safe for pets. We also prioritize non-toxic and hypoallergenic materials.
Where are your products manufactured? Our products are manufactured in US, Europe, & China. We partner with facilities that adhere to strict ethical and environmental standards.

How long does shipping take? Shipping times vary depending on your location and the product ordered. Most orders are processed within the same business day and delivered within 4-10 days.
Do you offer free shipping? We offer free shipping on orders over $99.00.
Can I track my order? Yes, you'll receive a tracking number once your order has shipped. You can use this number to track the progress of your delivery.
Do you ship internationally? No, Currently we do not offer international shipping.

What does it mean that your products are eco-friendly? We strive to minimize our environmental impact by using recycled materials, reducing packaging waste, and choosing sustainable manufacturing processes.
Are your products made from recycled materials? Many of our products are made with recycled materials, and we're always looking for new ways to incorporate sustainable materials into our designs.
How do you ensure your products are cruelty-free? We never test on animals, and we partner with suppliers who share our commitment to animal welfare. Our products are also made without any animal-derived ingredients.

Do you offer discounts or promotions? Yes, we often run special promotions and discounts. Be sure to sign up for our newsletter to stay updated on the latest deals.
How can I stay updated on new products and company news? Follow us on social media or subscribe to our newsletter for the latest updates.
Can I sell your products in my store? Yes, we offer wholesale options for retailers who are interested in carrying our products. Please contact us for more information.

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