Shipping & Returns

30-DAY MONEY BACK GUARANTEE!

Love It or Your Money Back!

We're all about happy pets and happy people! That's why we offer a no-hassle, 30-day money-back guarantee on every order.

Not totally thrilled with your purchase? No worries! Just drop us a line at info@awakeninnovations.com and we'll make it right.

Shipping Times & Processing

We want to make sure you get your order as quickly and smoothly as possible. Here's what you need to know about our shipping process.

Each order is processed the same day, so you will receive the code to track your order, which will take 3 -10 business days to be delivered.

Orders are typically processed within the same day (excluding weekends and holidays). You'll receive an email notification once your order has been processed and is ready to ship.
Delivery times vary depending on your location and the shipping method you choose. Please note that these are estimated delivery times. Actual delivery times may vary depending on unforeseen circumstances such as weather delays or carrier issues.

Free Shipping

We offer free standard shipping on all orders over $99.00 (after any applicable discounts). This offer is valid for shipping addresses within the United States only.

Order Tracking

Tracking Number: Once your order has shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your package by visiting the carrier's website or by clicking on the tracking link provided in the email.

Shipping Destinations

We currently ship only within United States only. We apologize for any inconvenience this may cause.

Questions or Concerns?

If you have any questions about shipping or your order, please feel free to contact our customer support team. We're happy to help!